Customer Reviews

We pride ourselves on outstanding customer support and love customer feedback. Check out our reviews below.

by Juliet Shield on Westend Bed Company

I just wanted to say how happy I am with my new Hypnos bed. The quality of my sleep has improved dramatically. It was absolutely the right choice for me. The service from you and the two delivery men (Steve and Doug?) was first class from start to finish.

by Chris and Mary Sandland on Westend Bed Company

What a find! The Westend Bed Company is the perfect combination of supporting your local supplier and getting the best bed ever. Brent and Neilan treat sleep as a kind of religion and a good bed as being the route to nirvana. Their knowledge of beds and the science of sleep is extraordinary. They take great pains to make sure their customers get exactly what they need. The bed we bought is the best we have ever had by a country mile. We have never, in our long lives, slept so well. Forget online and department stores and deal with these people who know their stuff and really care about customer satisfaction.

by Glenn Carroll on Westend Bed Company

Treca Adjustable Bed
West End Beds has been professional and efficient throughout during our bed buying. They advised us well, had patience, kept us informed throughout the process and the installation team were excellent. It has been a great experience and a pleasure to deal with the West End Beds team. I highly recommend them.

by Clare & Adam Rawls on Westend Bed Company

Getting in touch to say how pleased we are with our new bed ! Loving our new pillows and bedlinen - really appreciate that you dropped off the base sheet - very kind of you. Your install guys were super.

by Ben Kelly on Westend Bed Company

Can't recommend the Westend Bed Co highly enough. We bought a mattress having been to the showroom in Sheen, hugely knowledgeable team a great selection and a quick and hassle free delivery service

A huge thankyou to everyone at West End Bed Company. We had been very seriously let down by a leading high street bed company and our experience with Brent and his team could not have been more different.  Their superior understanding of how to get a good night's sleep and their attention to detail in the after-sales truly set them apart. From arranging a site visit to reassure me that the bed would fit up our stairs, to the regular comms updating us on the delivery, to the professional and efficient guys who installed and set-up the bed.  No fuss, no marks on my walls or carpets, all clean and timely, removing all packaging and advising me on how to care for the mattress and how to get my guarantee. Top class!  And not forgetting the best week's sleep we've had in years. Ask them about their pillows too!

by Theresa on Westend Bed Company

The bed arrived on Friday and looks fabulous, and I've slept like a log over the weekend. I now have to decorate the bedroom to live up to the smart bed!

by Emma Redmayne - Publishing Director, World of Interiors on Westend Bed Company

We recently bought a new Marshall & Stewart Sancy mattress set and life has just got better and better because of it. Not only is it beautifully made but we have now had the best sleep ever. We had never appreciated what a difference a decent mattress can do…and now just cannot wait to get to bed. Sleep has got deeper and better. The quality is second to none…and the best bit is…it feels as though you have the bed to yourself as you cannot feel someone else moving around in bed with you. Our new mattress is absolutely the best thing we own. I wouldn’t change it for anything else. It’s completely wonderful.

by Jenny - Nurse Practitioner on Westend Bed Company

I am a Nurse Practitioner and today I met up with an incredible man who sells beds with mattresses for a living. Brent made me realise how important it is to have the right mattress to achieve the best sleep to support a healthy, active, creative mind. I was in awe of your knowledge about sleep and your passion for finding the right mattress for me. Honestly, if you are confused and don’t know much about mattresses, and are desperate for a good night’s sleep, this company is incredible. Thank you.

by Miranda on Westend Bed Company

I just wanted to drop a quick note to say how much we love our bed. Thank you so much for helping us choose the right one and even more so for the price! It’s fantastically comfortable and we love having two different sides of firmness to meet each of our needs.

by Carolyn on Westend Bed Company

I am absolutely delighted with my new bed. Lovely delivery guys put it up and it looks perfect! And the linens are gorgeous. So thank you all – especially to Brent. What a pleasure it is to talk to someone who really knows and enthuses about beds, sleep, textiles etc – real specialism and expertise is difficult to find so I very much appreciated it. Delighted I found your shop, rather by accident. I’m sure I’ll be back.

by Katie, The Sloaney on Westend Bed Company

I recently met a man who has entirely changed my mindset and views about sleep – Brent Cooper of Westend Bed Company in East Sheen. Upon walking into Westend Bed Company, Brent chose not to discuss or even bring up cost or budget. Instead, he asked about my lifestyle and how I currently sleep. I really felt like he was trying to understand my needs in order to find the perfect mattress and this was the priority. Brent was concerned with comfort and the benefits and features of particular mattresses.

by Andras on Westend Bed Company

The delivery was spot on time. The guys were efficient, fast, helpful and clean. Very good experience.

by Erica - London on Westend Bed Company

I would like to take this opportunity to say that with all the madness involved with a renovation (in France no less), decorating from afar and dealing with a plethora of tradesmen, designers, artisans, deliverymen, etc. you and your husband, Brent, have been the most congenial, helpful and pleasant to work with. It has been such a pleasure. Thank you for that.

I’m really happy with my new Koh-I-Noor bed from Marshall & Stewart, it’s absolutely amazing!

I just wanted to let you know how pleased we are with the Hypnos divan, mattress and headboard we bought from you a few months ago. Your advice to go for the biggest bed we could was spot on and moving from a standard double to a zip & link super king has been a revelation. We sleep so much better. Your delivery guys are wonderful – so careful, clean and efficient. I’m very happy to recommend your store to anyone.

by Torsten on Westend Bed Company

Thank you very much for your very good and quick service in removing the zip from our new bed and mattresses. A very good reference for any future customer.

by Liesbeth on Westend Bed Company

When we finally put the beds together (and you were right, it looked more daunting than it actually turned out, but hindsight etc…) they looked great and even better, they sleep great too! We’ve definitely noticed a change in sleeping pattern with less turning, being less or not stiff after a very active day and a night’s sleep. Super! We’re definitely very happy with the purchase.

by Fredrik on Westend Bed Company

I just want to say thank you for the advice you gave me to go for a soft version of the 2000 T. As you might remember, I am a long time sufferer from a bad back. I was therefore a bit surprised when you suggested the soft version – and more importantly to stick with it despite noticing little difference after the first week or so. You were however completely right, my back apparently needed some adjusting to the new bed – and now I can finally enjoy good night’s sleep and wake up without back pain in the morning. Many thanks from a very happy customer.

“Spent my first night in my Marshall & Stewart bed on Saturday night. Oh my God. It was divine. Had a massive lie in. Not sure how much the lack of children, the horrific amount of wine or the very late night contributed, but the bed was amazing.”

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