Customer Reviews

We pride ourselves on outstanding customer support and love customer feedback. Check out our reviews below.

October 6, 2023 by Manthiar on Westend Bed Company

“ The Bed arrived Wednesday as expected and installed by delivery team. I just wanted to thank you for a smooth purchase and delivery , communication was great at all times. ”

March 2, 2023 by Steve on Westend Bed Company

“ This is just by way of saying thank you to you and your team. The delivery was excellent - the old mattress removed - and it was all completed in super quick time. Good price as well. You have been a really easy company to do business with - taking time to explore and demonstrate queries. I would be more than happy to use you again in the future. Please pass on my sentiments to the rest of your staff group Best wishes Steve ”

February 11, 2023 by Mr Morrell on Westend Bed Company

“ Fantastic experience from purchase to delivery. We couldn't take delivery immediately, they held onto bed without hassling us. On delivery they raised headboard to account for skirting. Great team, really helpful. Excellent! ”

March 30, 2022 by Jill on Westend Bed Company

“ Excellent service, bought here today with my son today. Thanks so much to Neil for his expert advice. Will return as a customer going forward. ”

March 18, 2022 by Mr & Mrs Moss on Westend Bed Company

“ We finally decided to go all out and buy the best bed and mattress that we have ever had to ensure the place where we spend a third of our lives, is a place of pure comfort and deep sleep. The West End bed company did not let us down. Glamour, comfort and quality, patient explanations - lots of trying out different mattresses, pillows and toppers, giving us the time to choose(and re-choose)- the perfect headrest and bed In the end. As for the mattress and topper - well, getting out of bed in the morning is becoming a tad more difficult! Sleepy, sweet dreams are now guaranteed with our new Hypnos Clarence bed. ”

January 5, 2022 by Mrs Bennett (Treca Imperial Air Spring Mattress) on Westend Bed Company

“ I just wanted to tell you my new mattress is DIVINE ! Thanks so much for your help with it - it really has made a difference, I love it.  Money well spent! ”

November 5, 2021 by Juliet Shield on Westend Bed Company

“ I just wanted to say how happy I am with my new Hypnos bed. The quality of my sleep has improved dramatically. It was absolutely the right choice for me. The service from you and the two delivery men (Steve and Doug?) was first class from start to finish. ”

March 8, 2021 by Glenn Carroll on Westend Bed Company

“ Treca Adjustable Bed. West End Beds has been professional and efficient throughout during our bed buying. They advised us well, had patience, kept us informed throughout the process and the installation team were excellent. It has been a great experience and a pleasure to deal with the West End Beds team. I highly recommend them. ”

November 30, 2020 by Adam Rawls on Westend Bed Company

“ Getting in touch to say how pleased we are with our new bed ! Loving our new pillows and bedlinen - really appreciate that you dropped off the base sheet - very kind of you. Your install guys were super. ”

December 2, 2019 by Ben Kelly on Westend Bed Company

“ Can't recommend the Westend Bed Co highly enough. We bought a mattress having been to the showroom in Sheen, hugely knowledgeable team a great selection and a quick and hassle free delivery service ”

November 4, 2019 by Sian on Westend Bed Company

“ A huge thankyou to everyone at West End Bed Company. We had been very seriously let down by a leading high street bed company and our experience with Brent and his team could not have been more different. Their superior understanding of how to get a good night's sleep and their attention to detail in the after-sales truly set them apart. From arranging a site visit to reassure me that the bed would fit up our stairs, to the regular comms updating us on the delivery, to the professional and efficient guys who installed and set-up the bed. No fuss, no marks on my walls or carpets, all clean and timely, removing all packaging and advising me on how to care for the mattress and how to get my guarantee. Top class! And not forgetting the best week's sleep we've had in years. Ask them about their pillows too! ”

October 22, 2019 by Theresa on Westend Bed Company

“ The bed arrived on Friday and looks fabulous, and I've slept like a log over the weekend. I now have to decorate the bedroom to live up to the smart bed! ”

September 16, 2019 by Emma Redmayne - Publishing Director, World Of Interiors on Westend Bed Company

“ We recently bought a new Marshall & Stewart Sancy mattress set and life has just got better and better because of it. Not only is it beautifully made but we have now had the best sleep ever. We had never appreciated what a difference a decent mattress can do… and now just cannot wait to get to bed. Sleep has got deeper and better. The quality is second to none…and the best bit is…it feels as though you have the bed to yourself as you cannot feel someone else moving around in bed with you. Our new mattress is absolutely the best thing we own. I wouldn’t change it for anything else. It’s completely wonderful. ”

August 16, 2019 by Jenny - Nurse Practitioner on Westend Bed Company

“ I am a Nurse Practitioner and today I met up with an incredible man who sells beds with mattresses for a living. Brent made me realise how important it is to have the right mattress to achieve the best sleep to support a healthy, active, creative mind. I was in awe of your knowledge about sleep and your passion for finding the right mattress for me. Honestly, if you are confused and don’t know much about mattresses, and are desperate for a good night’s sleep, this company is incredible. Thank you. ”

June 13, 2019 by Miranda on Westend Bed Company

“ I just wanted to drop a quick note to say how much we love our bed. Thank you so much for helping us choose the right one and even more so for the price! It’s fantastically comfortable and we love having two different sides of firmness to meet each of our needs. ”

May 8, 2019 by Carolyn on Westend Bed Company

“ I am absolutely delighted with my new bed. Lovely delivery guys put it up and it looks perfect! And the linens are gorgeous. So thank you all – especially to Brent. What a pleasure it is to talk to someone who really knows and enthuses about beds, sleep, textiles etc – real specialism and expertise is difficult to find so I very much appreciated it. Delighted I found your shop, rather by accident. I’m sure I’ll be back. ”

March 21, 2019 by Katie, The Sloaney on Westend Bed Company

“ I recently met a man who has entirely changed my mindset and views about sleep – Brent Cooper of Westend Bed Company in East Sheen. Upon walking into Westend Bed Company, Brent chose not to discuss or even bring up cost or budget. Instead, he asked about my lifestyle and how I currently sleep. I really felt like he was trying to understand my needs in order to find the perfect mattress and this was the priority. Brent was concerned with comfort and the benefits and features of particular mattresses. ”

January 23, 2019 by Andras on Westend Bed Company

“ The delivery was spot on time. The guys were efficient, fast, helpful and clean. Very good experience. ”

July 27, 2018 by Erica - London on Westend Bed Company

“ I would like to take this opportunity to say that with all the madness involved with a renovation (in France no less), decorating from afar and dealing with a plethora of tradesmen, designers, artisans, deliverymen, etc. you and your husband, Brent, have been the most congenial, helpful and pleasant to work with. It has been such a pleasure. Thank you for that. ”

June 26, 2018 by Helen on Westend Bed Company

“ I’m really happy with my new Koh-I-Noor bed from Marshall & Stewart, it’s absolutely amazing! ”

April 7, 2018 by Anna on Westend Bed Company

“ I just wanted to let you know how pleased we are with the Hypnos divan, mattress and headboard we bought from you a few months ago. Your advice to go for the biggest bed we could was spot on and moving from a standard double to a zip & link super king has been a revelation. We sleep so much better. Your delivery guys are wonderful – so careful, clean and efficient. I’m very happy to recommend your store to anyone. ”

February 3, 2018 by Torsten on Westend Bed Company

“ Thank you very much for your very good and quick service in removing the zip from our new bed and mattresses. A very good reference for any future customer. ”

November 16, 2017 by Liesbeth on Westend Bed Company

“ When we finally put the beds together (and you were right, it looked more daunting than it actually turned out, but hindsight etc…) they looked great and even better, they sleep great too! We’ve definitely noticed a change in sleeping pattern with less turning, being less or not stiff after a very active day and a night’s sleep. Super! We’re definitely very happy with the purchase. ”

February 28, 2017 by Fredrik on Westend Bed Company

“ I just want to say thank you for the advice you gave me to go for a soft version of the 2000 T. As you might remember, I am a long time sufferer from a bad back. I was therefore a bit surprised when you suggested the soft version – and more importantly to stick with it despite noticing little difference after the first week or so. You were however completely right, my back apparently needed some adjusting to the new bed – and now I can finally enjoy good night’s sleep and wake up without back pain in the morning. Many thanks from a very happy customer. ”

June 6, 2016 by James on Westend Bed Company

“ Spent my first night in my Marshall & Stewart bed on Saturday night. Oh my God. It was divine. Had a massive lie in. Not sure how much the lack of children, the horrific amount of wine or the very late night contributed, but the bed was amazing. ”