These conditions apply to the warranty:
- The claim must be supported by proof of purchase – original invoice or sales receipt
- Any claims made under this guarantee must be made through the retailer from whom the bed was purchased.
- This guarantee applies only to goods purchased from an authorised retailer
- Any claim must be submitted in writing by the original purchaser to the supplying retailer within one month of the defect becoming evident
- In the event of a dispute, Westend Bed Company may request a third party inspection of the products by a recognised and qualified organisation such as FIRA (Furniture Industry Research Association) before agreeing to carry out repairs/replacements.
- The guarantee does not apply if Westend Bed Company’s care instructions have not been followed; where there is evidence of inappropriate usage or abuse of the product; if the products are soiled or are unhygienic or when a mattress has been used with an unsuitable base.
- Following a repair, the guarantee will remain valid from the date of the original purchase.
- Headboards and pillows are guaranteed for one year
- This guarantee is not transferable
- The terms of this guarantee are governed by English Law
- This guarantee does not affect your statutory rights